Thursday, May 23

Stima Sacco Jobs: Customer Relations Assistant

Stima Savings and Credit Cooperative Society Limited (Stima Sacco) is a leading country-wide, fast growing, and licensed institution.

Stima Sacco’s Vision is ‘To be a market leader in the provision of world class financial services to our members’ who are derived from the electricity, energy, utility and other sectors including small
and micro entrepreneurs.

The Society’s 2012-16 Strategic Plan key priority is to transform the Society’s business model and grow the business by more than 300 percent by 2016 through innovative products, services and branch expansion.

Stima Sacco is seeking to recruit dynamic, innovative, energetic, self motivated and experienced persons to fill the following positions

Customer Relations Assistant III - 2 Positions

Job Summary

Reporting to the Branch Operations Officer, the job holder will be responsible for managing the banking hall and handling customer queries.

Duties and Responsibilities
    Carrying out funds transfer instructions.
    Attending to customers.
    Handling customers’ correspondences.
    Performing Teller duties as appropriate.
    Receiving and processing ATM card applications.
    Effecting customer queries and instructions.
    Placement of Standing Orders.
    Receiving and issuing application forms and handling deduction adjustments.

Key Qualifications:
    KCSE Grade C or its equivalent
    Bachelors Degree in banking or business related field.
    Diploma in business management or Banking in combination with qualifying experience may be accepted in lieu of Bachelor’s Degree.
    Previous telling experience will be an added advantage.
    Proficiency in computer skills.
    2 year’s relevant experience in a busy office.
    Customer care handling skills.
    A person of integrity, team player and have effective communication skills.

Qualified applicants should send their Application Letter and Detailed CVs to
stimasaccojobs@stima-sacco.com by 31st May 2013 indicating the position applied for as the subject line.

Only shortlisted candidates will be contacted.

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