Sunday, October 28

Customer Service Respresentative



We are a Reputable General Insurance Firm with a strong regional presence in Kenya looking to urgently fill the following position:
 
Job Title: Customer Service Representative (Operations), Department: Customer Experience.  Reports To: Customer Experience Manager
 
Overall Responsibility.
 
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
 
Tasks, Duties and Responsibilities
1.       Manage the customer feedback programme
  1. Manage the organizations customer loyalty programme
  2. Deliver service and support to end-users both internally and externally
  3. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  4. Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
  5. Provide internal training on products and services
  6. Research required information using available resources
  7. Follow standard processes and procedures
  8. Identify and escalate priority issues as per Client specifications
  9. Redirect problems to appropriate resource
  10. Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
  11. Follow up and make scheduled call backs to customers where necessary
  12. Stay current with system information, changes and updates
Education,  knowledge and skills required
  1. 1-2 years’ experience in customer service.
  2. Business related degree or its equivalent.
  3. Able to work independently and efficiently to meet deadlines.
  4. Able to promptly answer support related email, phone calls etc.
  5. Self-motivated, detail-oriented and organized
Please forward an application letter and a copy of your updated CV to kaziafrica2012@gmail.com  Before close of business Friday, 10th November 2012.
 
Please note that applications will be considered on a first-come-first-served basis.
 
“We are an equal opportunity employer”

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