Customer Service Job: Orange Telkom Company

Title: Customer Service Manager New!

Call Centre Manager Jobs. International Company

Position: Call Centre Manager
 
An International Company based in Nairobi is looking for a Call Centre Manager.

Requirements:
 
Successful candidate must have supervised or Managed a Call Centre for Minimum 3years + have proven track record.

Salary: Depends on experience

Deadline: 29th July 2013

Applications:

Customer Service Jobs. Client Service

Our client is a leading multi-national company with Africa operations in the insurance and asset management business arena. 

They have great market diversification and over 17 affiliates; providing long term savings, investment, protection and insurance products for corporates and high net worth individuals. 

Our client is looking for a seasoned individual to take up the role of Client Service Officer as part of the Retail Operations team in the Kenya office reporting to Client Service Manager

Job Purpose/Summary
The Client Service Officer is individually accountable for assisting a variety of clients telephonically or face to face, in accordance with business, process and compliance rules. The job holder’s role is fully multi-skilled across products and processes with extensive and relevant experience.

Duties and Responsibilities

Latest Safaricom Job Openings 2013

Position: Client Service Manager

Ref: EBU_CSM__JULY _2013

 

Safaricom Limited is the leading mobile telecommunications company in Kenya.

We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community.

At Safaricom, we take pride in our talent and develop them to realize their maximum potential!

We are pleased to announce the following vacancy in the Enterprise Sales & Retention Section within the Enterprise Business Unit. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Business Service Manager, the role holder will manage retention and churn by ensuring the baseline revenue is retained; by managing the relationship of the accounts under their control; by handling all support issues and escalations and ensuring resolution within SLA, and by maintaining communication with the Customer on all account support issues throughout the entire customer journey.

Employment Opportunities With Ringier Media - Kenyan Jobs

Role Description: Customer Service, Online Content Editor & Social Marketing
 
Department title: Ringier Customer Service   
Reports to: Customer Service Lead
Subordinates: No
Work schedule: Full time
Work location: Nairobi

Major Purpose   

Custmer Service Jobs With Wananchi Group

Position:  Customer Service Manager
 
Vacancy Announcement Number: WGK/002/2013

The company
 
Wananchi Group is the first Triple Play operator in Kenya and on the African continent, offering cable & satellite TV; high speed broadband Internet and telephony, under the brand name Zuku.

As we continue to expand our network footprint, we are constantly seeking qualified individuals who have the talent, passion and desire to be part of a great team.

The Customer Service Manager will be responsible to deliver exceptional Customer Service performance by self and team by overseeing the overall performance of the Customer service department through excellent customer service, query and incident resolution as well as business development across the board through cross-selling.

Customer Service Attendant Careers in Kenya

Position: Customer Service Attendant – 5 Positions
 
Salary Budget: Kshs 12,766

A limited company in the petroleum industry is looking to fill the position of a Customer Service Attendant who will be reporting to the Supervisor. The position will be based in Nairobi.

Job Purpose/Summary

Customer Service Manager Jobs 2013

Our client is in manufacturer, supplier and distributor of a wide range of quality products in the FMCG space ranging from cotton wool, tissue paper and feminine hygiene categories in East Africa for over 50 years and is the leading manufacturer of cotton wool in East and Central Africa.

Formed in 1954, the company has grown into an organization with operations in Nairobi and Mombasa,
running several manufacturing and production lines, and employing over 400 staff across East Africa

The Customer Service Manager is responsible for ensuring that the Company consistently offers high quality service to its customers effectively and in a timely manner and redresses service that falls below expectations.

Key Responsibilities
Your key responsibilities will include:
    Managing the Customer Service team through continuous training and development programs and performance management
    Managing of the Customer Service Budget to ensure cost effectiveness in service delivery through regular budget reviews
    Carrying out regular Customer Surveys to determine Customer Satisfaction and spur innovation
    Develop effective customer oriented activities, events planning, organization and execution to increase brand visibility
    Ensuring proactively in service delivery and expediently resolve customer issues
    Building strong relationships with customers and suppliers and manage Trade Terms through annual reviews of KPI, SLAs etc
    Ensuing customer are billed appropriately for all products and services provided
    Communicating delivery schedule changes to management, Sales and customers as required
    Designing tools for monitoring, recording and assessing customer service standards
    Monitoring company performance against these standards, investigating instances of off standard performance and making sure that these are remedied promptly
    Conducting customer satisfaction surveys periodically and using outcomes to propose improvements in company products and service standards
    Meeting with key customers to resolve service issues in a prompt manner
    Training customer facing staff on customer service and incident handling
    Monitoring company-wide brand performance and compiling reports for management and the Board to facilitate decision making

Qualification and experience
    A Degree in Marketing or any other relevant field and professional Marketing certification.
    Minimum five (5) years in customer service experience preferably within an FMCG environment
    Customer–facing experience combined with Brand Building experience
    Good understanding of customer insights, branding, promotions and advertising
    Proactive, customer-centric, innovative and creative
    Excellent communication and presentation skills

How to apply:
Send your application including a cover letter indicating your desire to work with our client a detailed CV highlighting relevant experience, details of current and expected salary, a daytime phone contact, email address, and the names of three professional referees by close of business Friday 31st May 2013

Adept Systems
Management Consultants
P O Box 6416,
Nairobi, GPO 00100

Email: recruit@adeptsystems.co.ke

Only short listed candidates will be contacted.

Please note that we do not charge fees for receiving or processing job applications.

Stima Sacco Jobs: Customer Relations Assistant

Stima Savings and Credit Cooperative Society Limited (Stima Sacco) is a leading country-wide, fast growing, and licensed institution.

Stima Sacco’s Vision is ‘To be a market leader in the provision of world class financial services to our members’ who are derived from the electricity, energy, utility and other sectors including small
and micro entrepreneurs.

The Society’s 2012-16 Strategic Plan key priority is to transform the Society’s business model and grow the business by more than 300 percent by 2016 through innovative products, services and branch expansion.

Stima Sacco is seeking to recruit dynamic, innovative, energetic, self motivated and experienced persons to fill the following positions

Customer Relations Assistant III - 2 Positions

Job Summary
Reporting to the Branch Operations Officer, the job holder will be responsible for managing the banking hall and handling customer queries.

Duties and Responsibilities
    Carrying out funds transfer instructions.
    Attending to customers.
    Handling customers’ correspondences.
    Performing Teller duties as appropriate.
    Receiving and processing ATM card applications.
    Effecting customer queries and instructions.
    Placement of Standing Orders.
    Receiving and issuing application forms and handling deduction adjustments.

Key Qualifications:
    KCSE Grade C or its equivalent
    Bachelors Degree in banking or business related field.
    Diploma in business management or Banking in combination with qualifying experience may be accepted in lieu of Bachelor’s Degree.
    Previous telling experience will be an added advantage.
    Proficiency in computer skills.
    2 year’s relevant experience in a busy office.
    Customer care handling skills.
    A person of integrity, team player and have effective communication skills.

Qualified applicants should send their Application Letter and Detailed CVs to stimasaccojobs@stima-sacco.com by 31st May 2013 indicating the position applied for as the subject line.

Only shortlisted candidates will be contacted.

KenCall Customer Service Reps Careers (50 Posts)

KenCall is the first company of its kind in Kenya and is setting the standard for the future of Call Centre operations in this country.

We provide telemarketing and customer support services to customers in Britain and the U.S.

Title: Inbound International Account - Customer Service Representatives
Deadline: 29-03-13
Location: Nairobi, Kenya Openings: 50

Description
Main responsibilities of the Job include:
Provision of excellent and professional customer service by:
    Responding to customer enquiries via email, live chat and phone
    Anticipating potential needs or problems of customers and resolving
    Maintaining a balance between business and customer needs
    Following through on commitments
    Making recommendations of alternate solutions if customer expectations cannot be met and following relevant escalation contact protocols
    Maintaining confidentiality of information
    Achieving first contact resolution (FCR)
    Handling complaints or issues satisfactorily
    Providing accurate information about products and services
    Processing transactions effectively

Personal Attributes
    Superior customer service skills and ability to maintain positive working relationships
    Solid organizational skills
    Great attention to details
    Ability to multi-task
    Strong work ethic.
    Ability to manage complex order processing and data input
    Ability to maintain confidentiality at all times
    Must be highly motivated and committed to achieving results
    Ability to work under little supervision while meeting deliverables
    Ability to work in a team environment, as well as independently
    Excellent communication skills; written and verbal.
    Flexibility to work in shifts including weekend and nightshifts.
    Must be willing to work in a diverse, dynamic environment and want to be part of a super-skilled and fun team.

Personal Requirements
Educational and/or Other Requirements/Qualifications
    MUST HAVE A CLEAR NEUTRAL ACCENT WITH AN AMERICAN ORIENTATION
    Must have an excellent command of English
    University degree/ College Diploma in a related field
    Preferably have experience in Customer Service in a Contact Centre.

If you are interested in joining a winning team, we invite you to view our current openings and submit your resume.

KenCall does not employ any recruiting agents or agencies, nor does it charge for interviews or any other activities related to recruiting.

Career applications are accepted daily online on www.kencall.com

KenCall shall not be held liable for any transactions entered into with any other persons outside of KenCall’s offices.

Kencall Contact Centre Agent Jobs (10 Posts)

KenCall is the first company of its kind in Kenya and is setting the standard for the future of Call Centre operations in this country.

We provide telemarketing and customer support services to customers in Britain and the U.S.
  Title: Contact Centre Agent
Location: Nairobi, Kenya Openings: 100
  Company Profile
KenCall is Kenya’s largest contact center operating globally and providing call center and Business Process Outsourcing (BPO) services to organizations worldwide.

KenCall offers unrivalled experience in customer care, telesales, technical support, customer acquisition, web chat services and BPO.

Its business is built upon world-class technology infrastructure and operations.

Job Profile
The contact centre agent responds to customer needs in a professional, service-oriented manner and maintains the highest level of customer satisfaction by seeking first contact resolution.

Main Responsibilities of the Job:
Provide professional customer service by:
    Listening attentively to customers and responding to customer enquiries via email, live chat and phone
    Anticipating potential needs or problems of customers
    Maintaining a balance between business and customer needs
    Following through on commitments
    Making recommendations of alternate solutions if customer expectations cannot be met and following relevant escalation contact protocols
    Maintaining confidentiality of information
    Achieving first contact resolution (FCR)
    Handling complaints or issues satisfactorily
    Providing accurate information about products and services
    Processing transactions effectively

Working Conditions
    Hours of work will vary and shift work will be required
    Agents may be required to sit for long periods of time

Main Skills
    Excellent verbal and written communication skills
    A minimum typing speed of 30wpm (A MUST)
    Ability to learn detailed instructions quickly
    Superior problem solving skills
    A high level of comfort in purchasing and using digital music
    Ability to explain detailed instructions articulately and clearly
    Ability to multi-task effectively
    Technical aptitude

Personal Attributes
    Strong work ethic
    Exceptional customer service skills
    Ability to recognize sales opportunities
    Excellent telephone manner
    A Passion for the music and media industry
    Positive attitude
    Excellent personal grooming
    Clear neutral accent

Personal Requirements
Educational and/or Other Requirements/Qualifications
    An Education background in the arts, preferably music.
    Multi-channel experience is preferred: email/chat/phone
    Knowledge of computer and communication systems
    Experience in customer service environments an asset
    Previous contact centre experience an asset
    International exposure is highly advantageous

If you are interested in joining a winning team, we invite you to view our current openings and submit your resume.

KenCall does not employ any recruiting agents or agencies, nor does it charge for interviews or any other activities related to recruiting.

Career applications are accepted daily online on www.kencall.com

KenCall shall not be held liable for any transactions entered into with any other persons outside of KenCall’s offices.

Client Relationship Representatives - Horizon Contact Centers Jobs In Kenya

This is a fantastic opportunity for young, vibrant, talented individuals who have an interest in joining a successful global outsource insurance team. If you are looking to fast pace your career within this exciting field, providing great exposure and experience, followed by meeting the below requirements, then we would like to meet you.
 

Role Summary.
 

To provide telesales support with the aim to increase customer retention; cross-selling to increase average number of policies per client; handle customer enquiries promptly, efficiently and professionally across both inbound and outbound channels.
 

Duties.

• To call clients and confirm receipt of renewal notices received before renewal date in line with script
• Propose premium financing options to client in line with Company policy for late renewals and recoveries.
• To call clients to cross sell and/or up sell insurance products to clients who have renewed policies in line with cross selling script.
• Record information on reason for non-renewal or complaints
• Flag follow ups and book appointments with clients
• Send product information and/or proposal form to clients via email.
• Advise clients on premium payment options
• To actively participate in process improvement meetings as required
• Back office processing between teams.

Knowledge and experience.

• Degree or diploma
• Call center experience sales experience and/or international telesales experience will provide an advantage
• Sales experience or financial services experience will provide an added advantage
• 2-3 year work experience

Mandatory requirement.

• Must be willing to work shifts occasionally
• Fluent in English and Kiswahili – written and oral
• Good computer literacy skills
• Certificate of Good Conduct

If you believe this is an exciting and challenging opportunity for you; then please go to www.horizoncontactcenters.com for more details and to apply. 

An attractive fixed and variable remuneration is offered for this position. 

Only shortlisted candidates will be contacted. 

Closing date is Friday 02nd November 2012.

Service Delivery Managers - Jobs In Equatorial Commercial Bank Of Kenya

Key Responsibilities:

Financial.

• Sign vouchers to be posted in savings, forex and current accounts
• Ensure processing, balancing and dispatch of daily clearing items
• Authorize payments as per credit limits and deposit balances
• Authorize branch systems referrals i.e. stop payments and dormant accounts
• Authorize branch expenses according to branch limits
• Prepare annual budgets
• Cross sell bank’s Products
• Customer satisfaction by addressing complaints

Risk & Control:

• Authorize  partition checking to authenticate correct posting of daily raised vouchers including ensuring that bank charges are recovered accurately and promptly
• Ensure daily posted work and control accounts are balanced
• Manage and maintain branch physical assets
• Manage cash limits
• Custodian of safe  custody items/lockers
• Enforce operational risk requirements including operating manual requirement, audit report, frauds, excess control and dormant accounts administration.
• Balancing of Bank accounts

Management Reporting.

• Preparation of all branch returns and reports to head office
• Preparation of  the branch budget and analysis of the months variance
• Review of exception reports

Branch Administration.

• General office administration e.g. cleanliness, alarm system, guard security opening and closing branch doors
• Staff administration
• ATM administration
• Stationery management ensuring adequacy and proper control
• Optimization of staff and fixed assets optimization

Business Continuity.

• Deputize the Business Development Manager in there absence
• Manage hand over/take over process in the branch
• Branch custodian of operating manuals and procedures
• Monitor and update Branch Business continuity plans

Education and Experience

• Degree in business related field
• AIB or equivalent
• Minimum of 3 years in banking operations

Skills & Personal Attributes.

• Report writing
• Analytical skills
• Presentation skills
• Change management skill
• Detailed knowledge of bank operations
• Detailed knowledge of banks products, services and policies
• Knowledge in staff matters
• Business awareness
• Communication both verbal and oral
• Initiative
• Integrity
• Delivering results
• Managing relationships
• Adaptability
• Good judgment
• Determination

If your career objectives match any of these exciting opportunities, please send your application letter, detailed CV and the name of three referees to: jobs@ecb.co.ke by 7th November 2012. 

                       Applications received after this date shall not be considered.

Customer Service Respresentative

We are a Reputable General Insurance Firm with a strong regional presence in Kenya looking to urgently fill the following position:
 

Job Title: Customer Service Representative (Operations), Department: Customer Experience.  Reports To: Customer Experience Manager
 

Overall Responsibility.
 

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
 

Tasks, Duties and Responsibilities

1.       Manage the customer feedback programme

2. Manage the organizations customer loyalty programme
3. Deliver service and support to end-users both internally and externally
4. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
5. Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
6. Provide internal training on products and services
7. Research required information using available resources
8. Follow standard processes and procedures
9. Identify and escalate priority issues as per Client specifications
10. Redirect problems to appropriate resource
11. Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
12. Follow up and make scheduled call backs to customers where necessary
13. Stay current with system information, changes and updates

Education,  knowledge and skills required

1. 1-2 years’ experience in customer service.
2. Business related degree or its equivalent.
3. Able to work independently and efficiently to meet deadlines.
4. Able to promptly answer support related email, phone calls etc.
5. Self-motivated, detail-oriented and organized

Please forward an application letter and a copy of your updated CV to kaziafrica2012@gmail.com  Before close of business Friday, 10th November 2012.
 

Please note that applications will be considered on a first-come-first-served basis.
 

“We are an equal opportunity employer”

Marketing Executive - Job In Nairobi

Our Client; A management training and consultancy firm based in Nairobi has a vacancy for Marketing Executive.

This position attracts a retainer of Kes. 20,000/= per month plus commissions.

However, the potential of income ranges between Kes.30,000 to Kes. 100,000 per Month depending on ones performance.

Qualifications.

• One must be experienced and passionate about marketing.
• Age bracket of between 25-35 years.
• Excellent communication skills: both verbal and written. 
• Minimum one year professional experience working with clients/customers in a professional set up.
• Good command of English Language.
• Outgoing personality
• Confident
• At least four years in marketing os services; especially training services.
• A minimum of marketing degree desired. Graduates from Private Universities are encouraged to apply.
• Should have a track record of being reliable, dependable and posses a drive to succeed.
• Should have a demonstrable ability to work on own initiative, be able to prioritize work and should be well organized.

If you are up to the challenge with necessary qualifications and experience, then send your CV only indicating why you are the most suitable candidate for the role clearly quoting the job title (Marketing Executive) on the email subject to: jobs@corporatestaffing.co.ke.

Hard Copy Applications can be dropped at:

The Recruitment Manager,  Corporate Staffing Services ,

3rd Floor Nabui House, Westlands. Nairobi.

Kindly indicate current or past salary.

N/B: Corporate Services do not charge any fee for receiving your CV in their database and for Interview