Stima Sacco Jobs: Customer Relations Assistant

Stima Savings and Credit Cooperative Society Limited (Stima Sacco) is a leading country-wide, fast growing, and licensed institution.

Stima Sacco’s Vision is ‘To be a market leader in the provision of world class financial services to our members’ who are derived from the electricity, energy, utility and other sectors including small
and micro entrepreneurs.

The Society’s 2012-16 Strategic Plan key priority is to transform the Society’s business model and grow the business by more than 300 percent by 2016 through innovative products, services and branch expansion.

Stima Sacco is seeking to recruit dynamic, innovative, energetic, self motivated and experienced persons to fill the following positions

Customer Relations Assistant III - 2 Positions

Job Summary
Reporting to the Branch Operations Officer, the job holder will be responsible for managing the banking hall and handling customer queries.

Duties and Responsibilities
    Carrying out funds transfer instructions.
    Attending to customers.
    Handling customers’ correspondences.
    Performing Teller duties as appropriate.
    Receiving and processing ATM card applications.
    Effecting customer queries and instructions.
    Placement of Standing Orders.
    Receiving and issuing application forms and handling deduction adjustments.

Key Qualifications:
    KCSE Grade C or its equivalent
    Bachelors Degree in banking or business related field.
    Diploma in business management or Banking in combination with qualifying experience may be accepted in lieu of Bachelor’s Degree.
    Previous telling experience will be an added advantage.
    Proficiency in computer skills.
    2 year’s relevant experience in a busy office.
    Customer care handling skills.
    A person of integrity, team player and have effective communication skills.

Qualified applicants should send their Application Letter and Detailed CVs to stimasaccojobs@stima-sacco.com by 31st May 2013 indicating the position applied for as the subject line.

Only shortlisted candidates will be contacted.

Client Relationship Representatives - Horizon Contact Centers Jobs In Kenya

This is a fantastic opportunity for young, vibrant, talented individuals who have an interest in joining a successful global outsource insurance team. If you are looking to fast pace your career within this exciting field, providing great exposure and experience, followed by meeting the below requirements, then we would like to meet you.
 

Role Summary.
 

To provide telesales support with the aim to increase customer retention; cross-selling to increase average number of policies per client; handle customer enquiries promptly, efficiently and professionally across both inbound and outbound channels.
 

Duties.

• To call clients and confirm receipt of renewal notices received before renewal date in line with script
• Propose premium financing options to client in line with Company policy for late renewals and recoveries.
• To call clients to cross sell and/or up sell insurance products to clients who have renewed policies in line with cross selling script.
• Record information on reason for non-renewal or complaints
• Flag follow ups and book appointments with clients
• Send product information and/or proposal form to clients via email.
• Advise clients on premium payment options
• To actively participate in process improvement meetings as required
• Back office processing between teams.

Knowledge and experience.

• Degree or diploma
• Call center experience sales experience and/or international telesales experience will provide an advantage
• Sales experience or financial services experience will provide an added advantage
• 2-3 year work experience

Mandatory requirement.

• Must be willing to work shifts occasionally
• Fluent in English and Kiswahili – written and oral
• Good computer literacy skills
• Certificate of Good Conduct

If you believe this is an exciting and challenging opportunity for you; then please go to www.horizoncontactcenters.com for more details and to apply. 

An attractive fixed and variable remuneration is offered for this position. 

Only shortlisted candidates will be contacted. 

Closing date is Friday 02nd November 2012.