Position: Client Service Manager
Ref: EBU_CSM__JULY _2013
Safaricom Limited is the leading mobile telecommunications company in Kenya.
We are at the forefront of the industry and always seek to attract
and retain talented, creative and innovative team players who are
excited by the opportunity of pushing the frontiers of this evolving
technology, growing our services, exciting our customers and contributing to our community.
At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
We are pleased to announce the following vacancy in the Enterprise
Sales & Retention Section within the Enterprise Business Unit. In
keeping with our current business needs, we are looking for a person who
meets the criteria indicated below:
Reporting to the Business Service Manager, the role holder will
manage retention and churn by ensuring the baseline revenue is retained;
by managing the relationship of the accounts under their control; by
handling all support issues and escalations and ensuring resolution
within SLA, and by maintaining communication with the Customer on all
account support issues throughout the entire customer journey.