Position: Communication & Data Account Manager
Reporting to: Head of Sales & Communication
Range: R2L
Department: Carrier Services
Role Purpose:
He/ She will be reporting to the Head of Sales and Communication and
will manage existing data customer accounts and have some responsibility
to find new accounts as well.
However, the main purpose of the role is for Inside Sales &
Account Development in order to provide the best sales support and
management to our data customers.
He/ She will be responsible for providing management and sales force
with all communications materials and information necessary to
understand and to answer customers’ needs.
Key Duties and Responsibilities.
Operational (incl. Planning):
Managing and growing revenues for all high bandwidth data services in the carrier services department.
Developing and implementing actions to create additional opportunities
to cross-sell and up-sell accounts to increase overall total customers
spend with the company. Create account plans and strategies to win new
business from both new as well as existing customers.
Developing and managing customer relationships for assigned accounts in
order to gain strategic positioning with decision makers in order to
retain existing revenue and attain additional business.
Delivering responsive, proactive, and professional correspondences
related to any account functionality including billing, service
activation, or escalation of technical support.
Developing sales in the designated target market(s) by identifying new
sales opportunities by contacting prospective customers by premise
visits, networking, lead generation, and customer appointments.
Provide concise and professional presentations on Carrier Services products to customers
Insure accurate and timely data sales and communication reports
Develop all communication materials for sales force: presentations and sales pitches as required.
Build department input for annual strategic marketing plan and operational marketing plan.
Academic/ Professional Qualifications
Degree in Business/Marketing, or other relevant field (or equivalent).
Minimum of 5 years experience in sales environment
Understanding of Telecom sector as well as associated strategies and business challenges.
Identification and development of key partners and vendor relationships
to maximize Telkom Carrier Services’ ability to provide best solutions
to the customer.
Key Competencies:
Engage and partner with customers
Recognize and assess customer’s key business drivers and challenges
Develop level of credibility that positions Telkom Carrier Services to collaborate on construction of customer business cases
Ability to follow on customer contract negotiation and implementation
Produce quality written materials: Proposals, Business Cases, Organizational Plans, presentations etc.
Produce quality reports to the customers and to the management
This position is opened to Kenyan citizens only.
If you fit the required profile, please apply highlighting how your
qualifications, experience and career aspirations match the requirements
for this position.
Application should be sent by latest 15th July 2013, please provide
an updated Curriculum Vitae (CV) including details of your current
telephone contacts and names of three referees.
Apply through www.orange-tkl.co.ke.
Only shortlisted candidates will be contacted.