Role Description: Customer Service, Online Content Editor & Social Marketing
Department title: Ringier Customer Service
Reports to: Customer Service Lead
Subordinates: No
Work schedule: Full time
Work location: Nairobi
Major Purpose
Online editing of platforms
Perform updates and ensure engagement on all social media platforms
Increase and maintain social media reach on all platforms
Represent the voice of Rupu, Rupushops, Ruputravel and Pigiame on respective social media platforms
Interact, respond to and follow up on all queries, comments and issues on all social media platforms
Ensure the daily tracking of all sales on Rupu
Ensure tracking of all Rupu stock
Create customer coupons for all purchases made on Rupushops
Ensure the collection and delivery of purchases made on Rupushops
Ensure all enquiries made via phone, email and social media are responded to within 1 hour and resolved within 24 hours
Take over any duties assigned
Key Responsibilities& Result Areas
Polite, honest, fun and engaging communication with customers and on all platforms
Ensure 50% of all enquiries are responded to within 1 hour (during working hours) and resolved within 24 hours
Ensure social media growth by 15% each quarter
Working Relationships (Internally & Externally)
Coordinate deal content and approval with sales representative
Forward social media info/trends/feedback to rest of team
Qualification and Experience
Degree in Marketing, Communications or IT
Excellent verbal and written communication skills
Team player
Strong attention to detail
Previous internet work experience
Social media affinity, good understanding
Experience with social media tools
Personal and Managerial Attributes
Smart, creative and innovative
Eye for design and advertising communication
Honest, strong work ethics and integrity
Self-disciplined, able to work within deadlines
Well-organized; can multi-task
Excellent time-management skills
In order to be considered for an interview, email your application to recruit@ringier.co.ke by 21st June 2013.