Title: Banking Operations Supervisor.
Faulu Kenya Deposit Taking Microfinance Limited is a dynamic Christian organization within the micro-finance sector.
Faulu was the first Micro Finance Institution in Kenya to be licensed by the Central Bank as a deposit taking institution.
In line with the growing business needs we are seeking highly
competent, focused and results oriented professional to fill the
following position.
Working closely with the Branch Manager, the job holder will be
responsible for day-to-day operations and administration of branch
operations and service delivery, ensuring strict compliance with
internal policies and procedures and also ensuring high levels of customer
service within the banking hall in line with the customer service
standards and guidelines as communicated from time to time
Act as primary custodian of internal controls with responsibility for compliance to the internal controls at the branch
Responsible to ensure that customer service standards and guidelines as communicated from Head Office are embedded in the branch – Plan, organize, monitor and control the day-to-day services offered by tellers and the customer service staff to ensure that timely delivery of the services to enhance customer satisfaction
Supervise the performance of tellers and branch customer service staff to ensure optimum productivity and high quality customer service in order to provide a range of general banking services to customers so as to achieve the goals of the branch
Review and authorize internal entries and customer transactions requiring Supervisor over-ride per delegated authority and in line with laid down policy and procedures.
Prompt resolution of issues raised through internal audit team or quality assurance teams
Work with the Branch Manager and ensure that overdrawn accounts (where any) are regularized within shortest possible time
As a member of Branch credit committee (BCC), ensure that the credit policies and procedures are adhered to when discharging BCC responsibilities
Ensure that the Anti-Money Laundering/KYC requirements are strictly adhered to by all branch staff at all times
Contribute to branch cost management (to ensure acceptable cost to income ratio)
Ensure dormant accounts are reviewed daily and, work with the Branch Manager and other branch staff to ensure appropriate follow ups
Responsible for cash and security documents as a joint custodian of the vault ensuring that the optimum cash balance is maintained at all times and Cash-In-Transit costs are minimized.
Responsibility to ensure that branch risk management reports are reviewed per stipulated frequencies/timelines
Work with the Branch Manager to develop, train branch staff on internal controls and customer service and also motivate all direct reports
Qualifications and Experience
Minimum Bachelor degree in a business related field
A thorough understanding branch operations procedures especially transaction processing procedures
Minimum 2 years relevant experience as a Teller and Customer Advisor.
Good performance track record
Attention to detail and ability to identify unusual activities
Ability to prioritize
Speed and accuracy.
Ability to work under pressure.
Computer Literate and especially familiarity with relevant T 24 modules.
Good interpersonal skills.
Ability to communicate effectively.
A team player
Willing to learn, a fast learner preferred
Good judgment skills.
Ability to work independently.
Strong Christian values, commitment and passion for the transformation of the low income population are key requirements for this positions.
If you meet the specified criteria, send your application letter and updated CV (including 3 referees, one of whom must be a spiritual leader) to the undersigned through the e-mail address below:
Head of Human Resources
Faulu Kenya Limited
P.O Box 60240 – 00200
Nairobi
Email: excitingcareers@faulukenya.com
Applications to reach us on or before 17th July, 2013.
Only shortlisted candidates will be contacted.